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About Us
Terms and Conditions
Terms and Conditions PDF Print E-mail

Pharmacy-UK is the trading name of PharmaMed Limited.
These terms and conditions govern your use of the Pharmacy-UK website.
Please read them carefully as they affect your rights and obligations under the law. Use of this website will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
The Pharmacy-UK website operates within the English NHS Pharmaceutical Service Regulations and their specific contractual arrangements.
You will be required to register as an authorised user of the Pharmacy-UK website and agree to these terms and conditions. Acceptance of these terms and conditions does not affect your statutory rights.


1.Use of the Pharmacy-UK website

The Pharmacy-UK website is provided for your personal use. Pharmacy-UK have taken every reasonable care in preparing the content of this website. However, Pharmacy-UK disclaims all warranties of any kind with regard to the content services and products contained on this website.
Pharmacy-UK, its Directors and employees shall not be liable for any losses or claims arising directly or indirectly from the use of this website.
Any links to other websites or providers of information in any medium are provided for interest only. Pharmacy-UK accepts no responsibility or liability whatsoever for their content. Such links do not imply our endorsement of any content or product. The Pharmacy-UK website is provided without any warranties or guarantees - you must bear all the risks associated with the use of the Internet.


2. Availability of the Pharmacy-UK website

Access to the Pharmacy-UK website cannot be guaranteed and your access may be occasionally restricted to allow for fault repairs, maintenance, or the upgrade of new services and products. Pharmacy-UK will attempt to restore the website as soon as it reasonably can.


3. Registration

You must be over sixteen years of age to register with Pharmacy-UK. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when updating your personal details.
We are registered in compliance with the Data Protection Act.

By registering with the Pharmacy-UK Prescription Collection and Delivery service the customer is authorizing Pharmacy-UK to forward repeat order prescription prompts 10 days before the medication is due. In the case where the customer is receiving several medicines which are not synchronized in reorder quantities, the lowest re-order interval will be used. No repeat medication will be ordered from the customer's GP until the customer has replied to the prompt email. This will be taken as authorization to order on behalf of the customer.


4. Advice

The information supplied on the Pharmacy-UK website is not a substitute for professional medical advice. You should always read all labelling and product information leaflets before taking or using any kind of medicines. The content of this website must not be used as a method of diagnosis. If you have a medical condition or have any symptoms of a medical condition you are very strongly advised to consult your doctor without delay.


5. Buying from our website

The content and products contained within this website are directed solely at those who access the site from Great Britain. Pharmacy-UK is only able to deliver to an address in Great Britain.
Any orders requiring delivery to Northern Ireland will attract a higher P&P charge which we will advise you of after your order is placed. Delivery times may also vary to Northern Ireland.
Please note we do not deliver outside the UK.
Any order placed by a customer is only an offer to purchase which Pharmacy-UK may in its absolute discretion accept or decline without having to provide a reason. Notwithstanding that payment has been made by the customer online and may have been processed, Pharmacy-UK reserve the absolute right to refuse to supply the products and in such cases are not obligated to provide a reason for declining the order. In such cases a refund will be provided to the customer within a reasonable period of time by the same method as payment received. All private & NHS prescriptions for local delivery are delivered free using our prescription collection and delivery service. All others are delivered by first class recorded delivery. Pharmacy-UK cannot accept any responsibility for prescriptions or orders which are delayed or lost due to Royal Mail including the use of the freepost address. Customers registering for Repeat Prescriptions automatically allow Pharmacy-UK to order prescriptions on their behalf and remind them via email that their repeat is due.


6. Deliveries

Although Pharmacy-UK aims to offer you the best service possible, Pharmacy-UK makes no promise that the services and products will meet with your requirements.  Prescription medicines and orders over £45 in value (including VAT) are delivered free of charge.  All other orders attract a postage and packing charge of £2.95 per transaction.  Please note, heavy/bulky items may be subject to extra delivery charges. In this event, we will contact you in advance of despatch and advise accordingly.
Please note that all prescription medicines are either delivered by our own delivery staff or despatched by recorded delivery mail.  Each delivery will require a signature and it is the customer's responsibility to ensure that an authorised person is available to accept such a delivery.
The customer shall inspect the items immediately upon receipt and must notify Pharmacy-UK within seven calendar days of any discrepancy or any damaged goods.
Pharmacy-UK reserves the right to refuse sales at our discretion if we believe there is a fraudulent credit card use. You may be asked to provide further proof of your identity and/or proof of credit card. Failure to do so will result in termination of the transaction.
You will be notified by email if Pharmacy-UK cancels your order or if your credit card has been declined.
For security reasons Pharmacy-UK will log your IP address. Details of all fraudulent transactions will be passed on to the relevant authorities.


7. Returns policy

If, within seven calendar days, you no longer require all or part of your order, providing that the product remains unopened and in its original packaging, the item may be returned at the customer's cost for a full refund excluding postage. Due to the nature of our business and potential health and safety issues this does not apply to any medicines, food products or meal replacements as these cannot be returned.


8. Limitation

You may not use the Pharmacy-UK website for any of the following purposes:

  • breaching any laws concerning the use of public telecommunications networks or systems
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
  • interfering with any other person's use or enjoyment of the Pharmacy-UK website
  • gaining unauthorised access to other computer systems
  • interfering or disrupting networks or other websites connected to the Pharmacy-UK website
  • circulating any unlawful, harassing, abusive, obscene or otherwise objectionable material


9. Amendments

We may update these terms and conditions from time to time and any changes will be notified to you by an announcement on the Pharmacy-UK website. Your continued use of the website would indicate your acceptance to be bound by the revised terms and conditions.


10. Miscellaneous

If any provision of these terms and conditions is found to be invalid by any court having jurisdiction the invalidity of that provision will not affect the validity of the remaining provisions contained within these terms and conditions which shall remain in full effect.
A person who is not a party to these terms and conditions shall gain no rights by way of the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms and conditions but this will not affect the right or remedy of the third party which exists from that Act.
Pharmacy-UK may cancel your registration at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


11. WEEE Regulations


The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

             Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. 

Pharmacy-UK is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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